Shipping policy

Shipping Policy

Last updated: 21 July 2026

Delivery Methods

Orders placed on flirtstores.fr are dispatched using the delivery methods offered at checkout, which may include:

Colissimo home delivery or another address selected by the customer;
Mondial Relay delivery to an eligible pickup point.

The delivery methods actually available depend on the destination, the contents of the order and the options offered by the relevant carrier at the time the order is placed.

Delivery Areas

Flirt delivers to mainland France, Belgium and any other destinations displayed as available during checkout.

If a destination cannot be selected at checkout, delivery to that destination is not currently offered through the website.

Order Preparation

Orders are checked and carefully prepared before dispatch.

Preparation begins after payment has been successfully confirmed. Orders placed during a weekend or public holiday are processed from the next working day.

During periods of high activity, exceptional events or carrier disruptions, preparation may take slightly longer. Where appropriate, Flirt will endeavour to keep the customer informed.

Estimated Delivery Times

Once the order has been dispatched, the usual estimated delivery times are:

Mainland France: approximately 2 to 5 working days;
Belgium: approximately 3 to 7 working days;
Other available destinations: approximately 5 to 10 working days.

These timeframes are estimates provided for information only. They do not include the time required to prepare the order and may vary depending on the destination, carrier, pickup-point availability, public holidays, weather conditions, customs procedures or any event beyond Flirt’s reasonable control.

Where the law requires a binding delivery deadline, the deadline stated during checkout or in the order confirmation applies.

Shipping Costs

Shipping costs are calculated according to the selected delivery method, destination, parcel characteristics and the carrier’s applicable rates.

The exact amount is displayed before the customer confirms and pays for the order.

Any promotional free-shipping offer applies only under the conditions expressly stated on the website at the relevant time.

Tracking

Where tracking is available, the customer receives the relevant tracking information once the parcel has been handed over to the carrier or as soon as the carrier makes that information available.

The tracking link may require a short period of time to become active after dispatch confirmation.

The customer is responsible for checking the tracking information and, where applicable, collecting the parcel within the period set by the carrier or pickup point.

Delivery Address

The customer must provide complete, accurate and up-to-date delivery information when placing the order.

Flirt cannot be held responsible for a delay, failed delivery or return caused by an incomplete or incorrect address, an inaccessible delivery location, an incorrect name, a missing building code or any other error in the information supplied by the customer.

If a parcel is returned to Flirt for one of these reasons, the customer will be contacted. Any new dispatch may be subject to payment of additional shipping costs, except where the failed delivery is attributable to Flirt or the carrier.

Pickup-Point Delivery

For delivery to a pickup point, the customer must select an eligible location during checkout and comply with the carrier’s collection requirements.

The carrier may require proof of identity, a collection code or any other document necessary to release the parcel.

If the selected pickup point is unavailable, saturated or closed, the carrier may redirect the parcel to another nearby location. This decision is made by the carrier and may be outside Flirt’s control.

A parcel not collected within the carrier’s stated period may be returned to Flirt. Once the parcel has been received back and checked, the customer will be contacted regarding the available solution. Any new dispatch may be subject to additional shipping costs, unless the failure is attributable to Flirt or the carrier.

Delayed or Unchanged Tracking

A tracking status may remain unchanged for several days even while the parcel is still moving through the carrier’s network.

If the estimated delivery period has passed or the tracking information appears unusually inactive, contact us at contact@flirtstores.fr, stating your order number.

Flirt may ask the carrier to investigate. The time required to complete such an investigation depends on the carrier and is outside Flirt’s direct control.

Lost Parcels

If a parcel appears to be lost, the customer must contact Flirt as soon as possible at contact@flirtstores.fr, providing the order number and any useful information.

Flirt will submit or assist with the appropriate carrier investigation. A parcel is treated as definitively lost only after the carrier has confirmed the loss or after the applicable investigation has been completed.

If the loss is confirmed, Flirt will offer the remedy required by the applicable law. As most items are unique second-hand pieces, replacement with the identical item will generally not be possible; a refund may therefore be issued where appropriate.

Damaged Parcel or Item

When receiving the parcel, the customer should inspect its external condition and, where possible, the contents.

If the parcel is visibly damaged, opened or seriously deteriorated, the customer should make precise reservations with the carrier or refuse the parcel where this is possible and appropriate.

If an item arrives damaged, incorrect or not in conformity with its description, contact Flirt as soon as the issue is discovered at contact@flirtstores.fr.

To allow the issue to be reviewed, Flirt may request:

the order number;
photographs of the parcel and its shipping label;
photographs of the packaging and protective materials;
photographs clearly showing the item and the issue concerned;
any written reservation or document provided by the carrier.

The customer should retain the parcel, packaging and item until the claim has been resolved, as the carrier may request them during its investigation.

Transfer of Risk

Where the customer is a consumer and the carrier was offered by Flirt, the risk of loss of or damage to the goods transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the parcel.

If the customer independently instructs a carrier that was not offered by Flirt, the risk may transfer when the goods are handed over to that carrier, in accordance with the applicable law.

Customs Duties and Import Taxes

For deliveries outside the European Union, customs duties, import taxes, administrative charges or other local levies may be applied by the destination country.

Unless expressly stated otherwise during checkout, these amounts are not included in the item price or shipping charges and remain the customer’s responsibility.

The customer is responsible for checking the import rules applicable in the destination country. Flirt cannot be held responsible for delays caused by customs procedures or for a parcel being held because the customer has not paid an amount required by the competent authorities.