Are the items sold by Flirt authentic?
Every branded item is examined before it is listed in order to verify its authenticity. We check the labels, finishing, materials and brand-specific details.
Are the items new or second-hand?
Our catalogue consists mainly of second-hand clothing and accessories. Some items may be new when this is clearly stated on the product page.
How is the condition of each item described?
The overall condition, signs of wear and any identified flaws are stated in the description or shown in the photographs. Second-hand items may display light signs of wear consistent with their age.
How do I choose the right size?
Check the size shown on the label as well as the measurements provided on the product page. As sizing can vary depending on the brand, period and cut, we recommend comparing these measurements with a garment that fits you well.
Are items available in more than one quantity?
Most pieces offered by Flirt are unique and available in a single quantity. Once an item has sold, it generally cannot be replaced with the same model.
How are orders prepared?
Every order is checked and carefully prepared before dispatch. Tracking information is provided as soon as it becomes available.
Which delivery methods are available?
The available delivery methods, prices and destinations are displayed at checkout according to your address and the contents of your order.
How can I track my order?
Once your order has been dispatched, you will receive the relevant tracking information. Should you experience any difficulty, email us at contact@flirtstores.fr and include your order number.
Can I change or cancel an order?
Contact us as soon as possible at contact@flirtstores.fr. Once an order has already been prepared or dispatched, it may no longer be possible to change or cancel it.
Can I return an item?
Returns are accepted under the conditions set out in our Return and Refund Policy, available in the footer. Please contact us before sending anything back so that we can identify your order and explain the applicable procedure.
What should I do if the item received is damaged, incorrect or not as described?
Contact us as soon as you notice the issue at contact@flirtstores.fr, stating your order number and attaching photographs where helpful.
Do you offer exchanges?
As most of our items are unique pieces, we generally cannot offer the same model in another size or colour. The applicable terms are set out in our Return and Refund Policy.
Can I sell my clothes to Flirt?
Yes. You can offer clean clothing or accessories in good condition and without any undisclosed major defects. Send us the information and photographs at contact@flirtstores.fr or via Instagram at @flirtstores. After review, we may make a purchase offer based on the item's condition, brand, current demand and resale potential.
How can I contact Flirt?
Use our contact form or email us at contact@flirtstores.fr. For enquiries about an order, always include your order number.